Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.).Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelines.Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
#CARTO ACHIEVEMENT GUIDE FULL#
Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager.Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives.Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.Execute and Participate in projects and community events and activities with minimal supervision.Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.Build and maintain guest experience standards in order to build strong loyalty.
Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner. Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.Īt Chalhoub, we express the exceptional! Working as a Store Supervisor you will be responsible for assisting the Store Manager in managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.Įvery step at Chalhoub Group is taken with the customer at heart. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
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